Frequently Asked Questions

Frequently Asked Questions (FAQ)

At Robinson Wear Ltd, we strive to make your shopping experience seamless and enjoyable. Here are answers to the questions we receive most often.

1. How do I track my order?

• After your order is shipped, you will receive a tracking number via email.
• Use this number on the carrier’s website to monitor the status of your delivery.

2. Can I change or cancel my order?

• Orders can be modified or canceled within 24 hours of purchase.
• Once processing has begun, changes may not be possible. Contact payment@robinsonwear.org immediately if you need assistance.

3. What if my item arrives damaged or defective?

• Please contact us within 7 days of delivery with photos of the damage.
• We will arrange a replacement or full refund according to our Returns and Exchanges policy.

4. How do I return or exchange a product?

• Returns and exchanges are handled according to our Returns and Exchanges policy.
• Items must be returned in their original condition and packaging.

5. Do you offer international shipping?

• Yes, we ship worldwide.
• International customers are responsible for any customs duties, taxes, or import fees. Delivery times may vary depending on local postal services.

6. How can I care for my jewelry?

• Avoid exposure to water, perfumes, lotions, or chemicals.
• Store in a dry pouch or jewelry box.
• Clean gently with a soft cloth to maintain shine and quality.

7. What payment methods do you accept?

• We accept major credit and debit cards and other secure online payment options at checkout.

8. My order hasn’t arrived. What should I do?

• First, check your tracking number.
• If the package is delayed or missing, contact us at payment@robinsonwear.org or +44 7460 989522, and we will assist you.

9. Can I request a custom or personalized piece?

• Limited customization is available.
• Please contact us in advance to discuss design options, availability, and lead times.

10. How can I contact customer service?

• Email: payment@robinsonwear.org
• Phone: +44 7460 989522
• Address: 24 Adderstone Avenue, Cramlington, United Kingdom, NE23 6SS