Shipping

Shipping Policy

At Robinson Wear Ltd, we are committed to delivering your orders quickly and safely. Please review our shipping policy to understand our process and what to expect.

1. Processing Time

• Orders are typically processed within 1–3 business days after payment is confirmed.
• During peak seasons or promotional periods, processing may take longer, but we will notify you of any delays.

2. Shipping Methods & Delivery Times

We offer reliable shipping services to ensure your jewelry arrives safely:

• Standard Shipping: 5–10 business days (UK) / 7–15 business days (International)
• Express Shipping: 2–5 business days (UK only)
• Delivery times are estimates and may vary depending on carrier performance, customs, and local postal services.

3. Shipping Costs

• Shipping costs are calculated at checkout based on destination, weight, and shipping method.
• Occasionally, free shipping promotions may apply. Terms will be specified on the product page or checkout.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the carrier’s tracking system to monitor delivery progress.

5. International Shipping & Customs

• For international orders, customers are responsible for customs duties, taxes, or import fees that may apply.
• Delivery times for international shipments may vary due to customs processing.

6. Lost or Damaged Packages

• Robinson Wear Ltd is not responsible for delays caused by shipping carriers.
• If your package is lost or damaged during transit, please contact us immediately at payment@robinsonwear.org with your order number and details. We will work with the carrier to resolve the issue.

7. Address Accuracy

• Please ensure your shipping address is correct at the time of purchase. Robinson Wear Ltd is not responsible for orders delayed or lost due to incorrect addresses.

8. Contact Us

For questions regarding shipping or your order status, please contact us:

• Email: payment@robinsonwear.org
• Phone: +44 7460 989522
• Address: 24 Adderstone Avenue, Cramlington, United Kingdom, NE23 6SS